1. How do you clean the masturbator cup?
    You can simply clean it by running your finger through the hole with some warm water and mild soap and just let it dry (without the vibrator). Of course, you can also use our toy cleaner for better cleaning. Something to also keep in mind is that you should put some baby powder or cornstarch on the rubber to keep its soft texture so that the material does not end up sticking to anything.
  2. How do you clean the sex toys?
    You can simply clean your sex toys with some warm water and mild soap and just let them air dry. Of course, you can also use our toy cleaner for better cleaning.
  3. Why is the remote not working?
    1. Make sure the Vibrator is turned on.
    2. Press the Remote power button to turn on the Remote.
    3. Press the Remote's Vibration Modes Button to modify vibration modes.
  4. What lubricant should be used with your products?
    As our products are made of silicone, water-based lube is the best choice to use.
  5. I cannot find my charging cord. May I purchase another one?
    Please check the package inside over the item.
  6. Can the anal plug work all day?
    A few hours would be ok, but the whole day? No.
  7. Once inserted, does it remain in place or tend to slip out? (vibrating prostate massager)
    It stays in place nicely, even on the higher settings.
  8. Does the lube stain clothing or sheets?
    It is a water-based lube and will not stain anything at all.
  9. How do you charge/change the remote battery?
    Remove the back cover.
  10. Why can’t I charge it after I use it?
    First, make sure you have found the right charging hole to charge correctly. If it still does not work, we will send a new one to you.
  11. I am not comfortable with the strong suction of the vibrator. What should I do?
    If there is any discomfort during use, please stop using it. And we will give you a refund.
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