FAQ

Absolutely! We care about your personal privacy. The package will arrive in a secure brown box with no outside markings or branding.

Currently we are only focusing on the US market, but we also plan to go live with Amazon in more regions in the future!

Your order will ship via Amazon Logistics . Normally it takes 3-7 days to be delivered.

The shipping price is a set fee, regardless of delivery the number of products or their weight. The amount of shipping fee of your order depends on the shipping method you choose. Free shipping for orders with total product value over $25.

Amazon usually process all orders within 24 hours on weekdays, and ship orders within 48 hours on weekdays. (Weekends and holidays are not considered as business days).

Delivery times depend on your location and the shipping method you choose. Proceed to checkout and continue to shipment method to see the delivery estimated time. (Weekends and holidays are not considered as business days)

Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.

If your order has not already been shipped, you can cancel the order and place another one with the new address. But If it has been shipped already, you cannot change the shipping address.

This means that the tracking information has not been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our Customer Service Representatives via live chat or by submitting a support ticket for assistance.