FAQ

Shopping at Bombex is quick and easy. You can click the BUY ON AMAZON button to go to Amazon and place your order!

Absolutely! We care about your personal privacy. The package will arrive in a secure brown box with no outside markings or branding. 

Currently we are only focusing on the US market, but we also plan to go live with Amazon in more regions in the future!

Your order will ship via Amazon Logistics. Normally it takes 3-7 days to be delivered.

The shipping price is a set fee, regardless of delivery the number of products or their weight. The amount of shipping fee of your order depends on the shipping method you choose. Free shipping for orders with total product value over $25.

Amazon usually process all orders within 24 hours on weekdays, and ship orders within 48 hours on weekdays. (Weekends and holidays are not considered as business days)

Delivery times depend on your location and the shipping method you choose. Proceed to checkout and continue to shipment method to see the delivery estimated time. (Weekends and holidays are not considered as business days)

If your order has not already been shipped, you can cancel the order and place another one with the new address. But If it has been shipped already, you cannot change the shipping address.

This means that the tracking information has not been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our Customer Service Representatives via live chat or by submitting a support ticket for assistance.

We are taking great pride in our product quality, products are classified as faulty if they are received damaged, or where a manufacturing defect occurs within 30 days of purchase.

Most items carry a 1-year warranty. Where possible, we will replace it for the same product in the same model, color, and size, subject to availability. All one year warranty claim must be made within one year after purchase.

We made Return & Replacement are easier than ever. Simply contact us by email or send us a Facebook Message and our customer service representative will contact you in 24-hours to arrange the details. Please also tell us your order number, which product, reasons for return or replacement. It will help us to speed up our work for you. (Please note that items that are damaged as a result of misused, man-made damaged, wear and tear are not insured by the one year warranty policy. )

You can simply clean it by running your finger through the hole with some warm water and mild soap and just let it dry (without the vibrator). Of course, you can also use our toy cleaner for better cleaning. Something to also keep in mind is that you should put some baby powder or cornstarch on the rubber to keep its soft texture so that the material does not end up sticking to anything.

You can simply clean your sex toys with some warm water and mild soap and just let them air dry. Of course, you can also use our toy cleaner for better cleaning.

1. Make sure the Vibrator is turned on.
2. Press the Remote power button to turn on the Remote.
3. Press the Remote's Vibration Modes Button to modify vibration modes.

As our products are made of silicone, water-based lube is the best choice to use.

Please check the package inside over the item.

A few hours would be ok, but the whole day? No.

It stays in place nicely, even on the higher settings.

It is a water-based lube and will not stain anything at all.

Remove the back cover.

First, make sure you have found the right charging hole to charge correctly. If it still does not work, we will send a new one to you.

If there is any discomfort during use, please stop using it. And we will give you a refund.

To change your personal information, simply log into your account and select ‘Edit Personal Information.

If you want to buy our products, you do need an Amazon account to purchase there. As for the account on this website, you can talk and share your opinions and feelings about our products here.

Our regular email newsletters keep customers up to date with our latest products and exclusive offers. However, if you would like to unsubscribe from receiving them you can do so by clicking the 'Unsubscribe' link at the bottom of one of our emails.

Please double check to see if your email address is correct. If you find that it still has not been recognized, you can easily set up a new account.