Returns & Refund
1. What is your return policy?
All items are non-returnable unless the items are damaged or defective. This is for hygienic reasons since we cannot ensure the sterility of items after they have been received and opened. If you are not satisfied with your items with 30 days, contact us, we could provide you a second chance that you could exchange to other items with an equal or lesser price value.
2. What if my product is damaged or contains defects?
Refunds and replacements for damaged or defected products within 30 days after the delivered date. If you feel your product has a manufacturing defect, please email us via firstname.lastname@example.org. (Tips: Attached the photos, the order number and write a short description to the defect products can accelerate the process.)
3. How long will I receive the refund?
You will receive in 1 - 2 working days.
4. Where should I send the products?
If we accept you to refund, we will send you an email that contains the address.
5. Should I pay the pastage or handling fee?
No, you don't need to pay.